Post Office Open Plan Counter Design & Standards

Open Plan counters are one of the new styles of counters introduced by the Post Office in 2001. Also known as Urban Format Counters they enhance the customer experience in sub post offices where a Fortress Counter isn’t required.

Post Office Open Plan Counters come in single and double positions with both left and right-handed variations.

Post Office Open Plan Design Standards

New Designs for 2011

From August 2011 the new counter IMREQ005 Counter Standards come into force, requiring all new or upgraded sub post offices to install the new counter designs. For more information about these standards please see our dedicated Post Office Standards page.

The new Open Plan Counters feature:

  • A low level surface with deep overhang, enabling good access for wheelchair use
  • Contrasting colour to assist the visually impaired
  • Counter top radius underside front edge to prevent injury to children
  • Counter top angled edge to help customers pick up items

Double Position Specifications:

  • 2,800mm x 580mm x 980mm (WxDxH)
  • 1,500mm to nearest obstruction
  • 2,800mm to rear wall
  • False floor in leg well provides a standard height desk sitting position
  • Pin pad required: 1 x low level, 1 x high level

Single Position Specifications:

  • 1,648mm x 580mm x 980mm (WxDxH)
  • 1,500mm to nearest obstruction
  • 2,800mm to rear wall
  • False floor in leg well provides a standard height desk sitting position
  • Pin pad required: 1 x low level